Refund Policy


Our warranties follow the manufacturers’ policies.  As a rule, the warranties cover replacement of defective parts only and labor and shipping are not included. For some manufacturers if your product experiences a failure within 30 days of purchase, you may ask for a new unit or the replacement parts – whichever you prefer. After that time, only the defective part will be accepted and replaced, free of charge.  For others, it is at the discretion of the manufacturer how they would like to replace the parts.

All custom-ordered product sales are final and not returnable.

All return goods must have prior approval from Plumber’s Paradise. To obtain approval, please call us at 929-777-8205 or email us at

Returns of unused, uninstalled, in the original packaging and like-new product made within 30 days of delivery of your order will be refunded less a 25% restocking fee. Customer is responsible for return shipping charges including charges to ship a new item to the customer.

If your product is defective, we may ask that you send it directly to the manufacturer.